A seller’s experience of buying fake flash on dhgate.com
Here is the experience of an eBay seller who discovered the drives he bought from dhgate.com were fake:
I found DHGate.com around Christmas time and thought what a bargain, cheap gear from China, must be because its direct from the suppliers, how wrong i was!
After purchasing some flash drives from two suppliers they arrived i checked one from each batch and they appeared to work, copied data on to full capacity and off again (my mistake was i didn’t check the data i had copied off again, this was now corrupt). Having checked the drives were okay i confirmed this to DHGate and they released the money to the seller, if you haven’t used DHGate they hold the money in Escrow until the buyer has confirmed he has received and is happy with the goods.
To cut a long story short i sold the items and have now had them returned and refunded the monies to my buyers, so i am down approx £300,
My initial thoughts were a refund through those trusty chaps ‘Paypal’ again how wrong i was again, after opening a dispute through Paypal stating the items were fake and giving conclusive evidence and two weeks later escalating it to a claim, i received an e-mail from Paypal stating the following;
‘We’re unable to decide this claim in your favour at this time. PayPal’s Buyer Complaint Policy applies to the delivery of goods but not to disputes about merchandise quality. We encourage you to work directly with your seller to resolve this matter.’
It appear Paypal will only assist it you do not receive your goods, therefore DO NOT RELY ON PAYPAL TO ASSIST WITH A CLAIM FOR FAKE GOODS’
My second option was to file a claim through DHGate, so i did to receive the response that as i had confirmed the goods were satisfactory they were unable to make a full claim, and under there policy they have offered me $60 (£42) for each transaction. Better than nothing i suppose!
I have now stopped buying from DHGate as i believe a lot of the items for sale are fake/counterfeit.
Are you a seller who fell foul of fraudsters and found you sold fakes on eBay? If so please tell us your story by leaving a comment on this post.