Fighting flash fraud on Ebay

The authors of this blog want to elimnate flash fraud on Ebay

A seller’s experience of buying fake flash on dhgate.com

Here is the experience of an eBay seller who discovered the drives he bought from dhgate.com were fake:

I found DHGate.com around Christmas time and thought what a bargain, cheap gear from China, must be because its direct from the suppliers, how wrong i was!

After purchasing some flash drives from two suppliers they arrived i checked one from each batch and they appeared to work, copied data on to full capacity and off again (my mistake was i didn’t check the data i had copied off again, this was now corrupt). Having checked the drives were okay i confirmed this to DHGate and they released the money to the seller, if you haven’t used DHGate they hold the money in Escrow until the buyer has confirmed he has received and is happy with the goods.

To cut a long story short i sold the items and have now had them returned and refunded the monies to my buyers, so i am down approx £300,

My initial thoughts were a refund through those trusty chaps ‘Paypal’ again how wrong i was again, after opening a dispute through Paypal stating the items were fake and giving conclusive evidence and two weeks later escalating it to a claim, i received an e-mail from Paypal stating the following;

‘We’re unable to decide this claim in your favour at this time. PayPal’s Buyer Complaint Policy applies to the delivery of goods but not to disputes about merchandise quality. We encourage you to work directly with your seller to resolve this matter.’

It appear Paypal will only assist it you do not receive your goods, therefore DO NOT RELY ON PAYPAL TO ASSIST WITH A CLAIM FOR FAKE GOODS’

My second option was to file a claim through DHGate, so i did to receive the response that as i had confirmed the goods were satisfactory they were unable to make a full claim, and under there policy they have offered me $60 (£42) for each transaction. Better than nothing i suppose!

I have now stopped buying from DHGate as i believe a lot of the items for sale are fake/counterfeit.

Are you a seller who fell foul of fraudsters and found you sold fakes on eBay? If so please tell us your story by leaving a comment on this post.

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Written by fightflashfraud

February 17, 2009 at 2:03 PM

3 Responses

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  1. I will have to agree that with the large number of apparent fraud companies on DhGate it is simply not worth the time to try and find the few (if any) legitimate dealers on there, also I paid for my order by credit card but when I went to do a reverse charge I found out they now only allow filing of disputes as well (and we all know how those work out – Read: Not in your favor!).
    Live and learn, buyer beware, dhgate and alibaba are both best avoided.

    Pascal

    June 9, 2012 at 4:08 AM

  2. Yes. I had the same problem too. I brought a 360GB sony USB stick. I throught this was a real product. No jokes. The reason why, i didnt do any research and i wasnt into computers too. I brought this USB from USA. Anyway, once I have received the item, i put it stright on ebay. After 1 day i received an e-mail saying this is fake. WHAT! I was thinking how? Now im on a blog website saying i have just done a fraud which wasnt my fault. Now im trying to get a full refund and never going to do this again.

    Umar Kaleem

    February 20, 2009 at 6:28 PM

  3. We’ve just had the same experience, bought some flash drives from Trade Tang, again, money held in Escrow. We haven’t yet received delivery of them, when we do, we’ll certainly let them know that we’re not happy with the product as we’ve now found out that they are fakes, and corrupt data!

    Obviously purchasing via paypal we felt protected, however, if your story is the norm, then that leaves us with little confidence in paypal and the whole buyer protection claims they make!

    We’ll see how ours unfolds … i’m sure at the end of it we will be out of pocket, but, i’m glad we found out about it in time so that the items didn’t have a chance to sell on ebay! In fact we’ve amended our auction on ebay to let buyers and sellers see the product/packaging and made it clear that they don’t do what they say on the label! Perhaps this will help .. who knows!

    Jos

    February 19, 2009 at 2:53 PM


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